Our products ship FREE and are generally deliverd by FedEx Ground, FedEx Freight, or other most affordable shipper.
These DIY systems tend to be heavy. Please note that they will generally arrive on a pallet and the carrier will not move them indoors for you. They will deliver curbside. It is up to you to make arrangements in moving them to your desired, final location.
Free shipping covers the 48 continguous states exclusively. We do not ship to Hawaii or any US territories or internationally. That includes Canada. We also do not ship to PO Boxes.
Additionally, please note that re-shipping from your location of delivery to another location, especially to a location outside of the contintental USA, voids the product warranty.
Tracking
We will provide you with a tracking number 2-4 days after you place your order. Following that, items may take from 4 to 12 days to arrive, depending on shipping method (ground, freight).
Cancellation After an Item Ships
If your item has shipped and you then cancel, there is a 35% restocking fee and Return Shipping charges.
Damage Upon Delivery
Please inspect your deliver thoroughly when the carrier arrives. If the box(es) clearly look damaged, take pictures of the damage, refuse the delivery, note the damage with the delivery driver so they may report it to their carrier, then reach out to us right away. We're here to help.
If the damage is not apparent upon delivery but only once you open your boxes, keep all boxes, pallet, and any other packaging associated with delivery. These items will be necessary for returns or exchanges.
It is up to you to open your boxes immediately and inspect the contents. If there is damage, you have 24 hours to report it, along with supporting pictures. If you report it after the 24 hours, it is likely your claim will be denied.
If the product is to be returned, it must never have been installed, must be in its original condition, including packaging and all parts. We will inspect your return before issuing a refund or making an exchange.
Return shipping charges (in the event of a cancellation) are not refundable.
All shipments are fully insured.